End-to-End Workflow
DocuTrack is a comprehensive, flexible solution that organizes and stores all the documents and media that keep your pharmacy running.
Staff Efficiency
DocuTrack cuts down on manual tasks and helps your pharmacy work more efficiently, cutting down on wasteful and potentially expensive errors. The ability to access orders instantly means quick, accurate answers to customers’ questions and elevated staff productivity. Reports provide monitoring of your pharmacy’s productivity in real time.
Enhanced Customer Service
With one click, DocuTrack’s Unified Search gives you the ability to find prescription status from DocuTrack, PrimeCare, and DeliveryTrack. Access order progress quickly to answer customer inquiries of “Where’s my med?” Performance reports let you see volume trends in the pharmacy while customizable alerts notify you of any order backups.
Quick and Easy Audits
You no longer have to live in fear of audits. DocuTrack’s Audit Assist will quickly process and build all the documentation needed to fulfill an audit. Additionally, each document has a complete audit history for every action taken.
“Having a system like DocuTrack lets me spend more time with my patients, more time with the customers, and more time growing our relationships.”
“I just did an audit in two minutes flat! Thank you, DocuTrack! Normally that would have been a 30-60-minute task. Oh, how I love this system even more than I already did!”
“With DocuTrack, you can send a document that has everything that happened on it (and) that’s huge. In the end, it’s going to help the residents and the patients, which is why we do what we do.”
“Documents come in. They’re imported directly into DocuTrack. They’re then routed to where they need to go. So, all the paper handling and the printing and the fax issues are gone.”
“We’ve actually had Medicare auditors walk into our building unannounced and want us to provide documents quickly. We’ve been able to do that and really haven’t had deficiencies on the Medicare side because it’s so easy and quick to find those documents in DocuTrack.”
“We were looking for something that would tie all the departments together and increase efficiencies.”
“There’s no more putting the customer on hold or saying we’ll call you back and going to pull a file. It’s right there, right in front of you with the click of a button.”
“DocuTrack has increased our customer service by allowing us to get answers for customers faster. We don’t have to ask a customer to hold while we go look in a filing cabinet for a delivery list or order.”
Additional Features
Reduce triage staff. Automated features with barcoding, custom routing rules, and ePrescribing integration allow for streamlined workflow and faster order processing. For example, STAT orders can be automatically assigned to the correct handler.
Tailored for your pharmacy with editable workflow and import rules. DocuTrack is scalable and can mirror your current pharmacy processes for seamless adoption. Customize user roles and monitor staff or work remotely. Plus, DocuTrack interfaces with over 60 industry technologies.
Industry leading software provider with 99.9999% uptime. One of our largest customers has reported less than 30 seconds downtime in the past 12 years.
Learn about extras and how they improve staff productivity and increase output. Explore Extras »
Case Studies
Click a customer below to see why DocuTrack is the leading workflow and content management solution.
