We’re Here to Help
Let our Integra support team help you.
Our dedicated customer support and success teams are an extension of your pharmacy, and they’re committed to being responsive product support experts who keep your systems running smoothly.
Here When You Need Us
Contact us for software support for any of your Integra products: Axys, DocuTrack, DeliveryTrack, PrimeCare®, Logix®, Mevesi®, WebConnect®, and Integra Cloud Fax®.
Integra Support Hours
Monday – Friday: 8 AM to 8 PM (ET)
Saturday: 9 AM to 1 PM (ET) (Rejected Claims and ePrescribing)
Emergency support service available during off hours.
World-Class Net Promoter Score (NPS)
Regular Support Hours and Emergency Support Services
Minutes or Less – Average Call Wait Time*
Less than a Day for Average Case Resolution*
All US Time Zones Supported
* Source: RedSail Technologies Customer Support and Sucess Surveys, 2022
What Our Customers Are Saying
“Integra has become synonymous with proactive service. That is what Integra has brought to our industry.”
“The tech was awesome!! It’s been a really good experience. I enjoy calling for help. Thank you!”
“Everyone is always helpful, and the Integra team is key to our success. Thank you.”
“Very timely follow up. Provided all the information requested, including a follow-up email with example. Level-10 service!”
“Always the best! Gets the problem solved!”
Customer Support Portal
The RedSail Hub is a customer support portal that provides relevant content and materials. Customers can discover training and video content by using the search feature and connect with peers and subject-matter experts in an interactive online forum. Create, access, and track the status of your open pharmacy software support cases. Attach ﬁles, examples, screenshots, and more to help reach a resolution – quickly. Visit the Hub anytime – 24/7.