Applications Support Technician – Anacortes, WA

Note: This is a virtual (telephone) customer facing position. The Applications Support Technician is our Tier II support team.

This role with the Integra family of branded LTC (long-term care) pharmacy solution products and services. 

What You’ll Be Doing:

  • Ensure client loyalty by providing the industry’s best client services experience.
  • Develop a broad understanding of a variety of public sector software applications.
  • Act as front-line contact to address client needs via phone, email or other channels.
  • Create, review and update knowledge articles.
  • Train or mentor teammates.
  • Recommend enhancements to products.

Who Are We Looking For:

  • Kind people.
  • Relentless focus on the customer.
  • Incredible relationship building skills.
  • Passion to solve issues and help people succeed.
  • Collaborative, inclusive communicator and team player.

What Experience You’ll Need to Have:

  • 2+ years’ experience in a client facing role.
  • Refined oral and written communication skills.
  • Conflict resolution and a strong comfort level engaging with clients.
  • Experience working with a collaborative and competitive team environment.

What Education You’ll Need to Have:

  • Associate’s degree/BA/BS, or equivalent experience.

What Experience Would Be Beneficial:

  • Previous experience working in a Healthcare setting.
  • CPhT Pharmacy Technician Certification a plus!
  • Client Services, Technical Support or similar client-centric experience.
  • Bilingual in Spanish strongly desired.

  • This position is in-house only.
  • Please submit your cover letter and resume in PDF format. Thank you!
  • Relocation assistance available.
  • Smith Technologies is an Equal Opportunity Employer and Follows the Federal Guidelines for a Drug-Free Work Environment.

Apply for this Job Now

Disclaimers

  • Integra LTC Solutions, LLC. is an equal opportunity employer and Follows the Federal Guidelines for a Drug-Free Work Environment.
  • Offers of employment are contingent upon passing a drug screening and background check.
  • Integra is an EOE (Equal Opportunity Employer).