Customer Success Manager – Anacortes, WA or Spartanburg, S.C. or In The Field

Note:  Can be based in the field, Spartanburg, S.C. office, or Anacortes, WA office.

What You’ll Be Doing:

  •  Primary owner of client success across all products with each respective brand.
  • Oversees Implementation of all products, verifying all business requirements are addressed.
  • Trains and On-Boards clients on features, and benefits of all product brands.  NRx, POS, SysOne, ShipRx, PrimeCare, DocuTrack, DeliveryTrack, Logix and Mevesi.
  • Leads overall project management.  Manages new accounts from order entry to Live.
  • Ensures all deliverables meet quality standards for timeliness and customer satisfaction.
  • Ensures appropriate documentation is prepared.
  • Consults with clients to translate business needs into software capability.
  • Reviews business partnerships with the client quarterly, identifies opportunities, and executes/coordinates actions.
  • Identifies new or improved products/features and services that would benefit the evolving needs of the customer.
  • Brings visibility of account problems, customer concerns, and suggestions to company subject matter experts and facilitates the resolution of problems keeping the customer informed.
  • Participate in seminars with presentations.
  • Attend regional, state and national trade shows or conferences.
  • May be asked to up sell existing accounts for new products and services.
  • Work with and assist Sales Staff.
  • Understand Products/Services available.

Who Are We Looking For:

  • Highly detailed and results oriented.
  • Ability to work with diverse groups of people.
  • Excellent interpersonal and communication skills.
  • Strong problem solving abilities.
  • Outstanding organizational skills.

What Skills You’ll Need to Have:

  • Excellent knowledge of Company’s products and services.
  • Must be able to explain benefits of brands, products, features, and services.
  • Excellent relationship building skills.
  • Effective communication, presentation and interpersonal skills.

What Education and Experience You’ll Need to Have:

  • Must possess at least a two-year degree, bachelor’s degree preferred.
  • Must have a minimum of 5 years’ experience with pharmacy operations, software and/or consulting.
  • Documented experience beyond requirements may substitute for a degree.

  • This position is in-house only.
  • Please submit your cover letter and resume in PDF format. Thank you!
  • Relocation assistance available.
  • Smith Technologies is an Equal Opportunity Employer and Follows the Federal Guidelines for a Drug-Free Work Environment.

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  • Integra LTC Solutions, LLC. is an equal opportunity employer and Follows the Federal Guidelines for a Drug-Free Work Environment.
  • Offers of employment are contingent upon passing a drug screening and background check.
  • Integra is an EOE (Equal Opportunity Employer).