CRM Technical Lead – Spartanburg, S.C.

What You’ll Be Doing:

  • Create and manage Dynamics 365 CRM online solutions.
  • Visualize and architect a holistic ERP solutions with Sales, Finance and HR modules.
  • Configure right domain, solution architecture and Dynamics 365 settings.
  • Implement business rules and workflows following Microsoft guidelines.
  • Design and create role-driven business process flows; enable stages, categories; work with multiples entities and conditional branching.
  • Create Users, Teams, Business Units, Organization for a secure solution.
  • Manage system and custom entities, creates and customizes forms/fields, reports and dashboards.
  • Create solutions for bi-directional synch between Dynamics 365 and external systems.
  • Configure document management and collaboration, security roles, privileges.
  • Perform integration with SharePoint and various third-party add-ons like Telephone Integration, DocumentsCorePack, Live-Assist-365.
  • Create web portals for presenting a unified interface to Dynamics 365 and multiple business applications.
  • Utilize low-code PowerApps platform to create, improve business applications.
  • Use programming skills in C#, JavaScript, HTML, CSS for website portal content management.
  • Collaborate with stakeholders to consolidate business requirements, perform gap-fit analysis to lay the foundation of optimal solution.
  • Manage User expectations and appropriate work-arounds and training programs.

Who Are We Looking For:

  • Analytical skills.
  • Strong technical skills with functional understanding of MS Dynamics.
  • Creative problem-solving capabilities.
  • Clear collaborative style of communication and work style.
  • Data-driven decision maker.
  • Highly organized and detail-oriented individual who produces results at high standards.

Ability to:

  • Coach and mentor other team members.
  • Strong written and persuasive skills; demonstrate expertise in developing presentation materials; present complicated information, including data effectively.
  • Demonstrate interpersonal skills.
  • Overcome obstacles both departmentally, and organizationally.
  • Collaborate with teams both locally and remotely.

What Education and Experience You’ll Need to Have:

  • Bachelors, or Master’s degree (preferred) in Engineering, Computer Science or Business Administration.
  • Five years of professional experience in MS Dynamics environment.
  • Must have implemented at least one full ERP project recently to include CRM, Finance and HR modules, preferably Dynamics 365 online.
  • Must have deep understanding of CRM architecture/data model, workflows, plug-ins with hands-on C# development.
  • Experience working with a technology or consulting company preferred.
  • Experience with design/implementation of Data Warehouse along with dashboards will be of value.

Please note the following items before submitting your resume and cover letter:

  • This position is in-house only.
  • Please submit your cover letter and resume in PDF format. Thank you!
  • Relocation assistance available.
  • Smith Technologies is an Equal Opportunity Employer and Follows the Federal Guidelines for a Drug-Free Work Environment.

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  • Integra LTC Solutions, LLC. is an equal opportunity employer and Follows the Federal Guidelines for a Drug-Free Work Environment.
  • Offers of employment are contingent upon passing a drug screening and background check.
  • Integra is an EOE (Equal Opportunity Employer).