Leaders from J M Smith Corporation, QS/1, and Integra LTC Solutions discuss the transition of PrimeCare® to Integra. The development of an LTC Center of Excellence will allow the J M Smith family of companies to better meet the unique needs of the Long-Term Care Market. Listen to the podcast now.
“Long Term Care customers have been asking for focus on their needs,” said Kevin Welch, CTO, J M Smith Corporation and President, Integra LTC Solutions. “More than two-thirds of the Long Term Care market has chosen to work with us on one or more systems now being serviced by Integra. We value their trust and are dedicating resources to ensure their success.”
The transition is in process, with many of the details still to be finalized with input from customers and staff at Integra and QS/1. This unique approach of a customer-developed organization ensures that customers will have a partner committed to their unique needs, staffed with subject-matter experts.
“We are listening to our customers,” said Saul Factor, RPh and President, QS/1. “Long Term Care Pharmacy has different needs from Community Pharmacy. We’ve taken market feedback to heart – we need to focus on the best solutions for our customers. By transitioning all of our Long Term Care technology service under one business unit, we strengthen our commitment to and focus on our other markets.”
Integra LTC Solutions has been exclusively in Long Term Care for nearly 20 years, with products and services that have been recognized by the industry. Kevin Welch was named CTO of J M Smith Corporation this summer. He founded Integra with the goal of providing much-needed solutions to a unique segment of the pharmacy market, including DocuTrack, DeliveryTrack and Logix.
“PrimeCare staff and Integra staff will now be exclusively dedicated to Long Term Care customers,” said Welch. “This strategic alliance of two iconic brands will increase our agility to provide both the service and solutions that the market needs.