Integra is dedicated to providing exceptional customer service in support of one of our guiding principles, "The Customer Comes First." This is accomplished by consistently and cohesively delivering our "Service Value Proposition"—
Integra has a service organization consisting of technical support, field service and account management teams which are equipped to respond to customer needs and resolve issues with speed and efficacy. Our remote access capabilities allow field and support engineers to monitor systems performance and rapidly deliver effective solutions. State-of-the-art call tracking, field service and knowledgebase tools allow technical personnel to quickly access key product information, account status and service history. Integra technical support engineers are able to effectively resolve most reported problems without having to send a representative on site.
Integra support engineers are assigned individual account responsibility to ensure that each and every customer receives rapid response, expert support and personal attention from someone who is dedicated to meeting their needs and knowledgeable about system architecture.
Integra customer service plans include a variety of tailored program options delivering 24-hour, seven days a week support both via phone and on site. We are well-staffed to support our growing installed base, with continued expansion of both our service presence and capabilities as our business continues to grow.
DocuTrack Support
Toll-free: (866) 720-6846
8:00am to 5:00pm PST
For emergency service after hours please e-mail support@integragroup.com. Your support request will be automatically forwarded to an on-call team of account managers and field engineers for immediate handling.
In addition to telephone support, Integra also provides several other support mechanisms which customers can utilize:
Please note that only system administrators can submit support requests. All others must contact the system administrator.
