Background:
After evaluating several commercially available fax server solutions, we found them to be superior to our paper-based process, but none, with the exception of DocuTrack, quite as automated as we needed them to be.This automated document management system allowed us to better serve customers, more easily achieve regulatory compliance, and increase operational efficiency.
Solution:
The decision to utilize Integra's DocuTrack system at Pharmacy Partners was greatly influenced by the positive experience I had with the system while working of the former Senior Care Pharmacy of Georgia, now Georgia Pharmacy Company. At my former organization, 36,000 to 38,000 medication orders were processed per month. Over 330,000 documents passed through that pharmacy since its opening in February 2005, and all of them were handled by Integra's DocuTrack system.Ultimately, we have found DocuTrack to be of significant value to our pharmacy and its customers. The system has allowed our pharmacy to work with our customers in a positive way, increase our level of accountability, and efficiently handle a volume of documents that would otherwise take at least one FTE to organize.