When choosing a pharmacy, facilities have many service options to choose from including hours of operation, costs, fill policies, quality assurance and responsiveness.
The most efficient pharmacies are continuously engaged in the process of improving internal systems and procedures. One major part of these workflow improvements is the implementation of a pharmacy workflow and document management system called DocuTrack. Specifically designed to solve the document management needs of pharmacies, its state of the art workflow system enables pharmacies to organize, route and retrieve documents faster and more accurately.
Pharmacies using the DocuTrack workflow management system are proven to provide better overall service, faster processing and superior communication:
- faster order processing
- immediate information retrieval
- fewer errors
- more personal service
- streamlined communication
- increased reliability
- fewer follow-up calls
- more on-time deliveries
- NO lost faxes
- higher level of security
How your facility can benefit from a DocuTrack pharmacy:
Faster Order Processing is achieved through DocuTrack’s improved workflow system. The system monitors work assignment queues and triggers alerts when documents need urgent attention or have been in a given state for a certain period. Also, pharmacies can now organize incoming information by facility so documents faxed in are automatically routed to the correct team or person dealing with your account. These features, and more, significantly speed and improve order processing.
Immediate Information Retrieval is possible through simplified electronic searches. Pharmacy staff can instantly locate an order based on patient name, Rx number, medication, etc. Instant Order Look-up makes phone calls short and informative. When your facility needs to know where an order is, if it was received, etc., pharmacies are able to instantly look up orders, see exactly where they are in the fulfillment process and immediately give facility staff exact status of each order.
Fewer errors occur with immediate routing and instant organization of materials in DocuTrack’s pharmacy tailored queues. Also, the extensive use of barcode technology utilized by DocuTrack pharmacies greatly reduces the chance of errors.
More personal service is provided as DocuTrack enables facility based workflow so pharmacy staff can get to know the nuances of your facility for a more personalized service.
Streamlined communication is achieved through instant fax-back and automatic form options.
- The fax-back option allows pharmacy staff to add notations directly on the received order such as “please clarify” or “please resubmit” on refill-too-soon orders. They can then, with one click, send these back to your facility for clarification.
- Also, commonly used forms are saved and partially auto-populated for immediate generation of form such as C-2 Requests.
Increased reliability with automated fax confirmations. DocuTrack will automatically fax-back confirmation of faxes received from a facility complete with a thumbnail image of pages recieived.
Fewer follow-up calls are needed as tools such as advanced fax dithering and zoom options are provided within DocuTrack.
- If a technician cannot read a prescription they can zoom in, better enabling them to decipher the information.
- As faxes are recieved, DocuTrack has been designed to enhance the clarity of documeents when displayed on-screen.
- Many tools similar to these provide more efficient processing resulting in fewer clarification calls to the facility.
On-time deliveries are possible due to faster processing of orders and a reduction in order misplacement or loss.
NO faxes are lost through the elimination of paper processes and human handling error. Filing is now completed electronically and orders are routed within the DocuTrack system. No more paper filing, retrieval or processing.
Security is heightened with the removal of unsecured fax machines. Your document with patient information will be sent, via secured fax, directly to specified accounts. Rather than paper-based fax orders lying on top of a fax machine for anyone to see, orders are sent electronically as PDFs directly to a pharmacy technician's workstation.
These are just some of the many ways DocuTrack pharmacies can better serve your facility. To learn more, contact your DocuTrack pharmacy representative.