"I am the Operations Manager at Senior Care Pharmacy and we just went Live with DocuTrack. I have been in the pharmacy field since the age of 15 and the era of typewriters and Bates stamps so I have been through many go lives, conversions and interfaces over the years. I have never been through any of the above changes that went as seamlessly (software-wise) as our Docutrack go live. Amber Moffitt was our trainer and she was way beyond excellent. She is a great teacher who went above and beyond to make sure DocuTrack was configured exactly like we wanted to obtain maximum productivity. I have never been through a major software change that was as user-friendly and immediately improved productivity."
— Lisa Lassiter
Operations Manager, Senior Care Pharmacy
"I just wanted to drop a quick note to say thank you for the time Steve and Chris spent helping me with an issue at a mutual clients site. Both Steve and Chris researched my issue very well…their attention to my issue has helped me focus on a possible cause. Given their attitude, I know they will assist me further if I need them. So I would still like to express my appreciation for the support these two gentlemen have given. Both are knowledgeable, professional and are a pleasure to work with."
— Max Haithcox, MCSE
I.T. Innovations, Inc.
"We have been very satisfied with the DocuTrack product and feel it has been very beneficial to our staff. We highly recommend this product."
— Jim Williams
Care First Pharmacy Services, Manager
"I consider your customer service response superior to any I have ever worked with in 32 years of being a pharmacist. I sent an email and in less than 5 minutes I had 2-3 replies. Thanks…other companies would be served well by taking a few lessons from Integra."
— Andy Hill, R.Ph.
Elder Care Pharmacy, President
"I sent an email this morning with a non urgent question. Within 3 minutes my question was responded to. The amazing part is not only the response time, but the fact that I emailed at 5:45am your time.
Thanks for having the best customer support I have ever dealt with!!!"
— James R. Lee, Jr., RPh, CGP, FASCP, LNHA
Vice President of Elder Care Pharmacy 400
“After seeing the benefits of DocuTrack, I jumped on the chance to be a pilot site for DeliveryTrack. DocuTrack was able to dramatically streamline our order processing workflow and now DeliveryTrack will allow us to take that efficiency mobile.”
— Steve Carlton
Spectrum Pharmacy
"I would like to pass along thanks to Travis Royal for his late night assistance in attempting to help us resolve our association issue on Saturday night. Thanks again to Travis and Integra for second to none support."
— Rusty Lee
Elder Care Pharmacy
“Being paperless really reduces the chance for errors in document processing.”
— James R. Lee, Jr., RPh, CGP, FASCP, LNHA
Vice President of Elder Care Pharmacy 400
“It is extremely efficient.”
— James R. Lee, Jr., RPh, CGP, FASCP, LNHA
Vice President of Elder Care Pharmacy 400
"Our staff is extremely pleased with DocuTrack, finding it easy to use and very efficient. We have already seen increased productivity and will eventually utilize DocuTrack to assist us in handling all of the facilities we currently service."
— Evan Selzer
Chem Rx, Executive Vice President
"THANK YOU for your continued proactive and excellent support. It is a pleasure working with you."
— LeAnn L. Nowicki
Falk's Pharmacies
"This means that orders, clarifications, insurance information, census data, and delivery manifests can be retrieved in literally seconds - even if the document was received years ago."
— Jason Guinn
Wilson Pharmacy
“Integra is the best with implementations and conversions.”
— Evelyn Beach
Senior Care Pharmacy of Florida, LLC., Director of Pharmacy
“We were inundated with more than 2,000 pages a day, including orders, admission information, and census sheets. [With document management] we have easily searchable records of what’s coming in and going out. This is great for working with facilities, and it is phenomenal for audits. The great thing is that DocuTrack improves workflow in the pharmacy.”
— Dov Rombro
First Choice
“Paperless document management helps us meet our clients’ expectations that we are cutting edge.”
— Steve Carlton
Spectrum Pharmacy
"Just wanted to pass along our sincere appreciation to both Softwriters and Integra for helping us to provide excellent service to our customers and ultimately to their patients. All of the support that we have had during our migration is very much appreciated. Feel free to use this “success story!”"
— Jason Guinn
Wilson Pharmacy
"It is going great. Debralee, the Pharmacy Ops Manager, has it down. Thanks for giving us a great tool to make our service the best in our area."
— Jamie Gunnells, R.Ph.
ElderScript, Director of Pharmacy Services
"Integra and DocuTrack were the clear choice for Chem Rx. A pharmacy of our scale needed a solution that provided user friendly design, minimal IT and maintenance concerns, as well as robust functionality. We were able to achieve these goals with DocuTrack while being trained and supported by Integra’s excellent client services team."
— Evan Selzer
Chem Rx, Executive Vice President
“According to Ayers [of Pure Service Pharmacy], Pure has improved reordering efficiency by about 25% and has reduced costs proportionately – in large because order entry staff no longer have to touch most refill orders.”
— Computer Talk, May/June Issue
“DocuTrack is clearly the most functional, easiest to use, and best supported pharmacy management system available.”
— Steve Carlton
Spectrum Pharmacy
“I just wanted to share the GREAT BIG THANK YOU from me and the staff on the direct delivery. They are so excited that they don’t have to look for manifests and then look for the RX number; now they can search for the RX number in DocuTrack and immediately the delivery confirmation is there in front of them. This is a great efficiency tool.”
— Evelyn Beach
Senior Care Pharmacy of Florida, LLC, Director of Pharmacy
“Integra and DocuTrack are now members of the Alert Pharmacy team. I don’t know how we could get along without DocuTrack.”
— Bryan Gobin, Pharm D
Alert LTC Pharmacy
“DocuTrack and the Integra team have been extremely valuable to Forum and our team. They are very responsive to our requirements. They are innovative and the support is excellent.”
— Brian Kramer
Forum Extended Care Services, CEO
“I was very impressed with the LTC pharmacy knowledge of the Integra Group and especially the account manager.”
— Darwin Pond
PayLess LTC, VP of Operations and one othe founders of Payless LTC
“When the Integra Group people returned with the draft application they were very close to our process requirements even down to the color coding of our departments, like the color folders we had grown accustomed to in present system. The fitting of DocuTrack into some of our habits was a great assistance in training.”
— Darwin Pond
PayLess LTC, VP of Operations and one othe founders of Payless LTC
“No wonder Kinney Drugs’ Brian Scott calls document management, also DocuTrack in this case, and the paperless environment two of the best tools for improving communications.”
— Computer Talk, May/June Issue
“Before DocuTrack, I would have sent three people to the warehouse.”
— Curt Ayers
Pure Service Pharmacy
“After our first year, it became clear we needed to step up our technology. After the fourth full week of using DocuTrack, we were getting our order entry done so much faster that we were leaving the pharmacy up to two hours earlier every evening.”
— Curt Ayers
Pure Service Pharmacy
"I wanted to express my thanks to and appreciation for Matt Henry. He has been working with us over the last several weeks to set up 2 new processes in DocuTrack that we discussed at the user meeting in February. During this time, we’ve had a change in our network administration staff and Matt was wonderful in helping Wade through that side of the setup. Matt never fails to respond quickly, professionally and with easy-to-understand instructions for those of us who don’t speak the IT language very well. I just wanted you to know how much I appreciate working with Matt and what an asset he is to Integra!"
— Ann R. Damon
United Pharmacy Services
"In the last 20 years we’ve been in business [Integra] has been head and shoulders above the rest.”
— Josephine Gillis
Vice President – Park Shore Pharmacy
“Matt never fails to respond quickly, professionally and with easy-to-understand instructions for those of us who don’t speak the IT language very well. I just wanted you to know how much I appreciate working with Matt and what an asset he is to Integra!”
— Ann R. Damon
Executive Director of Process Development – United Pharmacy Services
“These people are really good at what they do. I try to tell them that every chance I get. You don’t find many places that offer this high quality of customer service let alone without sticking you with a ridiculous hourly rate for everything. This is one thing where we can definitely say we went with the right company from the get-go.”
— Ginger L. Morrison
Vice President of Franchise Operations – UVANTA
“Over the years, I’ve gone through and looked at how Integra’s done their stuff with the database manage side, with file management, and it’s very, very impressive as to how streamlined it is. When I do call them up with a question, everybody I’ve talked to there knows exactly why I’m calling and they know what the answer is. They understand my question.”
— Aaron Koch
IT Manager – Northwest Health Systems Inc.
“I would truly rate Integra’s customer support as excellent.”
— Ray Hawkins
IT Manager, AmPharm Inc.
“We’ve had very good response from Integra’s support. Very good communication.”
— Stephen Carroll
COO – AllCare Pharmacy
“If you go with Integra, they’re going to give you the best customer service.”
— Amy Cruse
Operations Manager, AmPharm
“The great thing about Integra is they are true business partners.”
— Jorge Garrigo
Director of Pharmacy Logistics, Leon Medical Centers
“Customer service is number one, and we wanted to partner with organizations that had that same belief…and Integra has lived up to that promise.”
— Stephen Carroll
COO, AllCare Pharmacy
“Integra is a wonderful team to have on my side.”
— Bob King
Delivery Manager, Alternative Care
“The DeliveryTrack support team, and the two guys who were at our site, were tremendous.”
— Johnny Maxwell
General Manager, AmPharm Inc.
“One thing we really loved about Integra was the support that we got. We knew when we went with DeliveryTrack that we would have that same type of support.”
— Amy Cruse
Operations Manager, AmPharm Inc.
“The support team is fantastic. You couldn’t have asked for anything better. They’re a wonderful team to have on my side.”
— Bob King
Delivery Manager, Alternative Care
“DeliveryTrack and Integra are great partners. They cater to our needs, and in return we’ve been able to get a great product that helps us as a business provide better and quicker information to our patients. But also reduce our costs.”
— Jorge Garrigo
Director of Pharmacy Logistics, Leon Medical Centers
“I consider your customer service response superior to any I have ever worked with in 32 years of being a pharmacist. I sent an email and in less than 5 minutes I had 2-3 replies. Thanks…other companies would be served well by taking a few lessons from Integra.”
— Andy Hill, R.Ph.
President, Elder Care Pharmacy
“I sent an email this morning with a non urgent question. Within 3 minutes my question was responded to. The amazing part is not only the response time, but the fact that I emailed at 5:45am your time. Thanks for having the best customer support I have ever dealt with!!!”
— James R. Lee, Jr., RPh, CGP, FASCP, LNHA
Vice President, Elder Care Pharmacy
“THANK YOU for your continued proactive and excellent support. It is a pleasure working with you.”
— LeAnn Nowicki
Falk’s Pharmacies