"I just wanted to drop a quick note to say thank you for the time Steve and Chris spent helping me with an issue at a mutual clients site. Both Steve and Chris researched my issue very well…their attention to my issue has helped me focus on a possible cause. Given their attitude, I know they will assist me further if I need them. So I would still like to express my appreciation for the support these two gentlemen have given. Both are knowledgeable, professional and are a pleasure to work with."
"I consider your customer service response superior to any I have ever worked with in 32 years of being a pharmacist. I sent an email and in less than 5 minutes I had 2-3 replies. Thanks…other companies would be served well by taking a few lessons from Integra."
"I sent an email this morning with a non urgent question. Within 3 minutes my question was responded to. The amazing part is not only the response time, but the fact that I emailed at 5:45am your time.
Thanks for having the best customer support I have ever dealt with!!!"
"Just wanted to pass along our sincere appreciation to both Softwriters and Integra for helping us to provide excellent service to our customers and ultimately to their patients. All of the support that we have had during our migration is very much appreciated. Feel free to use this “success story!”"
“When the Integra Group people returned with the draft application they were very close to our process requirements even down to the color coding of our departments, like the color folders we had grown accustomed to in present system. The fitting of DocuTrack into some of our habits was a great assistance in training.”
“I just wanted to share the GREAT BIG THANK YOU from me and the staff on the direct delivery. They are so excited that they don’t have to look for manifests and then look for the RX number; now they can search for the RX number in DocuTrack and immediately the delivery confirmation is there in front of them. This is a great efficiency tool.”
"Integra and DocuTrack were the clear choice for Chem Rx. A pharmacy of our scale needed a solution that provided user friendly design, minimal IT and maintenance concerns, as well as robust functionality. We were able to achieve these goals with DocuTrack while being trained and supported by Integra’s excellent client services team."
“We were inundated with more than 2,000 pages a day, including orders, admission information, and census sheets. [With document management] we have easily searchable records of what’s coming in and going out. This is great for working with facilities, and it is phenomenal for audits. The great thing is that DocuTrack improves workflow in the pharmacy.”

