DeliveryTrack interface to Rx30 in preliminary stages

Integra's DeliveryTrack Product Management team has begun initial discussions with Rx30 Pharmacy System to create an interface that will tightly align the two systems.

DeliveryTrack is currently interfaced to 10 pharmacy information systems and we are consistently working to provide even more functionality to our current and potential customers.

The Rx30 Pharmacy System provides Prescription Filling, Nursing Home, Consulting, Accounts Receivable, Workflow Management, Signature Capture, IV processing, Compounding, Integrated POS Solutions and vendor interfaces to provide you a total turnkey dispensing solution.

Integra Seminar hosts 63 pharmacies

The Third Annual Integra User Seminar was very successful with over 130 attendees from 63 pharmacies, 8 exhibiting vendors and 9 staff members in attendance. With this growth, Integra will be looking at 200 to 300 people in 2011.

Our staff was a bit overwhelmed with the growth in numbers as attendance nearly doubled since 2009. We countered by sending 6 more staff members to aid in training and organization. Feedback from the Seminar was very positive overall, though we have many changes in mind for next year to both make it a smoother experience for attendees in 2010 and provide fresh, new information every year.

We had 8 attending vendors including QS/1 PrimeCare, RNA Helix Pharmacy System, Softwriters FrameworkLTC, Manchac Technologies DOSIS L60, MED-PASS, MedCall, ALMSA and Integra’s DeliveryTrack sales team. Attendees included owners, directors, pharmacy management and supervisory staff, data entry, I.T. and billing officers from the 63 attending pharmacies.

Additional fields added to FrameworkLTC interface

Working with Integra Product Management, FrameworkLTC has recently added additional fields to the DocuTrack interface. This allows you to fill in more data on your forms as well as include custom fields (e.g. most clients should be able to fully fill-in a CII Refill Request form).

Integra and QuickMAR discuss DocuTrack Interface

Integra, Inc. has begun preliminary discussions with QuickMAR to create an interface between DocuTrack and QuickMAR.

QuickMAR is an electronic medication management system. It was originally developed in 2003 as an internal application in assisted living facilities to simplify the medication management and administration process. As it proved to dramatically improve accuracy and efficiency of the med pass process, it was finally launched as a commercial product in 2007. Today, QuickMAR customers report a 30-50% improvement in efficiency and greater accuracy in med passes, and better record keeping, resulting in better state surveys.

Integra already has interfaces in place with various other eMAR products including Assisted Living Management Services of America (ALMSA) and Creative Strategies' Accu-flo system.

Integra will announce and release the QuickMAR interface upon completion in 2010.

User Seminar attendee count doubles in 2010

The Annual Integra User Seminar has more than doubled in size from last year, 2009. 125 DocuTrack and DeliveryTrack customers have signed up for the two-day course this coming February in Dallas/Fort Worth, TX. Classes will include best practices, feature utilization, one-on-one personal consultation sessions, IT troubleshooting, Pharmacy Information System breakout sessions, new user classes and many others.

Seven vendor partners are exhibiting at the Seminar including:

• QS/1
• RNA Pharmacy Solutions
• Softwriters/FrameworkLTC
• ALMSA
• Med-Pass, Inc.
• MedCall LLC
• Manchac Technologies, DOSIS

The Seminar will be held on February 17 & 18, 2010 at the American Airlines Training and Conference Center in Dallas/Fort Worth, TX.

Integra creates DocuTrack interface to DOSIS L60

Integra, Inc. has partnered with Manchac Technologies to synchronize barcode technologies between Integra’s industry leading workflow and document management solution, DocuTrack, and Manchac’s prescription dispensing robot, DOSIS L60.

This synchronization provides DocuTrack/DOSIS customers the ability to read barcodes created by DOSIS and have those automatically associated when they are faxed or scanned back into the pharmacy. At this point they can be batch submitted saving time on order entry.

DocuTrack users process 2 million new documents per week

Based on data collected from customer servers we found Docutrack pharmacies have processed over 160 million documents to-date, with over two million new documents per week and roughly four documents processed per second, 24X7.

Integra's customer base consists of roughly 300 pharmacies from Long Term Care, Specialty Pharmacy, HME Pharmacy, Retail and mail order.

Integra's CEO addresses Pharmacy Delivery Technology in ComputerTalk

Over the years the level of pharmacy technology and associated automation has advanced considerably – as an example, it is now common to see automated dispensing machines and other cutting-edge systems in use at your corner retail pharmacy.

Despite these recent advancements, one area that has received little attention over the years is the process whereby pharmaceuticals and related products are delivered to the healthcare provider or customer. For those pharmacies that provide delivery, the costs associated with this process can account for 4 to 8% of their gross revenue – a significant amount by any measure.

The lack of delivery management automation represents a significant deficiency in the business processes of many pharmacies. This can sometimes result in a cascading series of problems which can take considerable time and resources to remedy.

The good news is that various solutions to this problem exist and have been in use for years both inside and outside this industry. The end result usually involves the deployment of a wireless handheld solution interfaced to the pharmacy management system which is used to track and manage the entire delivery process.

Click here to read the full article.

Outstanding response for Integra User Seminar

Registration for the Integra User Seminar closed last Tuesday with outstanding attendee and vendor response. "This is the third annual User Seminar Integra has produced and registration numbers have been steadily growing each year," said Integra Marketing Manager, Kirsten Koci. ""Customers are using this Seminar as a platform for new user training, advanced administrative training, IT staff development or simply as a refresh for continuing users."

Over 100 attendees are registered for the conference from more than 50 pharmacies across the nation. User roles range from owners and managers to IT and data entry staff. Vendors include QS/1, RNA, ALMSA and Med-Pass.

ASCP Conference excellent platform for vendor discussions

The Integra staff attended the American Society of Consultant Pharmacists Annual Meeting last week in Aneheim, CA. The product management team was able to meet one-on-one with various vendor partners to discuss ways to enhance DocuTrack and DeliveryTrack through improved interface functionality, additional features and future integration.

Integra's Director of Product Management, Louie Foster, gives us the highights of these meetings below:

• We are working with RNA to take the interface to new levels of functionality.
• We had a chance to talk about future interface directions with QS/1 and are very excited by the opportunities.
• We spoke with FrameworkLTC about DeliveryTrack interface support and future interface directions with DocuTrack.
• We spoke with DOSIS about interfacing their barcodes to DocuTrack.
• We spoke with ALMSA about growing the capabilities of the current eMAR interface with DocuTrack and possible DeliveryTrack integration.
• We were able to cover current interface functionality with Accu-flo.

Though these are just preliminary discussions, we can see how these tradeshows allow us to connect with vendor partners in order to improve our products to meet the needs of our customers and thrive in the healthcare market.

Integra Customer Dinner at ASCP well attended

Integra hosted a customer dinner event for current and potential customers during ASCP this last Wednesday, 11/18. Over 60 people attended the event enjoying dinner and a chance to speak with other DocuTrack and DeliveryTrack users.

Integra's sales staff as well as Product Managers, Raymond van Rooyen and Louie Foster, and Integra's CEO, Kevin Welch, were there to meet with people and answer any questions about Integra products or the company.

"We host our Annual Customer Dinner during ASCP Annual as many of our customers attend ASCP each year making it more convenient for them," says Integra Marketing Manager, Kirsten Koci. "It is an excellent opportunity for our staff, current customers, potential customers and vendors to interact in an informal, enjoyable setting. This year was very well attended and people seemed to greatly enjoy the evening."

Integra demos DeliveryTrack at CPR+ User Conference

The Integra booth was busy this weekend at the CPR+ Conference in Albuquerque. Many CPR+ Users had the opportunity to meet with members of the Integra Sales Team and learn more about DocuTrack and DeliveryTrack; with a special interest in DeliveryTrack.

Most of those that stopped by were Infusion Pharmacies. CPR+ is the leading Infusion Pharmacy and HME software developer, and all of their customers provide delivery services for their clients. The interest in DeliveryTrack was strong due the functionality of DeliveryTrack, especially the ability to track drivers (providing accountability for drivers and to answer questions about when a driver might arrive at the clients location), optimize their routes, scan bar coded prescriptions, and collect an electronic signature upon delivery.

Electronic Signature Capture provides a digital signature that assists with audits and the functionality is similar to that of the POS, Point-of-Sale systems utilized for the in-store pickups. These are all areas of concern for any pharmacy today and the need for technology solutions for all areas of pharmacy continues to grow.

We are currently in discussion with the Owners of CPR+ to develop and interface between CPR+ and DeliveryTrack. Co-Owners Jeff Johnston and Stuart Crane viewed a demonstration of DeliveryTrack during the conference and agreed that this would be a great application to interface with CPR+ and future discussion has already been scheduled.

This was Integra's first year attending this show and we look forward to next year.

DeliveryTrack interface talks with McKesson

Integra Product Management has begun preliminary discussions with McKesson to create in interface to DeliveryTrack. McKesson has a suite of pharmacy management systems.

For more information on McKesson please visit their Web site at www.mckesson.com.

DocuTrack interface to Computers Unlimited HME System

Integra has begun preliminary discussions with Computers Unlimited regarding an interface between DocuTrack and Computer Unlimited's TIMS. TIMS HME is a fully integrated software system for the HME/DME industry that combines the ease and simplicity of Windows with the power of Microsoft® SQL database.

The software provides comprehensive claims processing and reimbursement management for Medicare, Medicaid and commercial carriers, claims denial management, rental equipment billing and tracking, bar code inventory control, medical gas tracking, data analysis tools, document imaging capture for all patient records, and standards-based interfaces for 3rd party software integration.

For more information on TIMS visit their Web site at http://www.cu.net.

ECRM Conference productive with 15 meetings scheduled today

The ECRM Pharmacy Services, Technology & Automation meeting in Braselton, GA is proving to be both productive and very busy. Steve Patton, Integra's Sales Director of National Accounts, is prepared and excited for the fifteen meetings he has scheduled for today.

ECRM offers a twenty minute meeting format providing an opportunity to better understand prospective customer goals and challenges from multiple pharmacy markets including retail, long term care, mail order and PBM. Initial discussions are focused on demonstrating how Integra solutions, DocuTrack and DeliveryTrack, can maximize labor, increase operational efficiency and create competitive advantages.

Steve will be at the show through end of day today.

DeliveryTrack interface to PDX in early discussions

Integra Product Management has begun to work with PDX on a possible interface. The PDX Pharmacy System is a software solution for high-volume independent pharmacies as well as chains, both large and small.

To learn more about PDX please visit their site at http://www.pdxinc.com/software/pdxpharmacy.asp.

DeliveryTrack now has eight completed interfaces and Integra is continually working with new vendors to explore other interface options.

New features announced for DeliveryTrack in 2010

DeliveryTrack Product Managers have announced new, exciting features planned for DeliveryTrack in 2010 which will increase productivity and save users time.

• Inventory workspace that will enable a pharmacies to input auxiliary items that they want to deliver such as IV pumps, fax machines, forms, etc. that are not dispensed from the PIS system.
• SMS messaging between dispatch and the mobile devices.
• Ability to split routes and load balance across routes.
• Ability to display multiple routes simultaneously on vehicle tracking.
  

Integra discusses DocuTrack interface with ComputerRx

Integra's Director of Product Management, Louie Foster, has begun discussions with ComputerRx regarding the a DocuTrack/ComputerRx interface sometime in the near future. Integra and ComputerRx have already successfully partnered to provide a DeliveryTrack interface and have current mutual customers.

DeliveryTrack admin training videos underway

Integra has begun creating administrative training videos for DeliveryTrack. After completion of these, we will begin driver training videos.

DocuTrack already has an extensive video library covering basic product functionality and key use. These are stored in the GetOnTrack Learning Center where Integra customers can find handouts, guides, videos, marketing materials, updates, support requests and many other useful tools.

Once complete, the DeliveryTrack training videos will be added to the GetOnTrack Learning Center.

To view a snapshot of the DocuTrack training videos and get an idea of what is to come for DeliveryTrack visit our Learning Center snapshot page.

Integra to attend ECRM Pharmacy & Technology Conference

Integra attends three tradeshows throughout the months of October and November including the ECRM Pharmacy & Technology Conference from November 1-3, ASCP Annual in mid-November and just last week, NCPA. Integra not only attends these shows for sales potential, but as a way to meet with our current customers and industry partners. These shows give us the perfect platform to meet face-to-face and learn more about what our customers need, how the industry segments are evolving and create connections with our partner vendors enabling us to provide the best interfaces possible for both DocuTrack and DeliveryTrack.

For more information on the ECRM Pharmacy and Technology Conference visit their Website.