The Integra Advantage
As the clear industry leader in document management solutions for the long-term care pharmaceutical industry, Integra has continually shaped DocuTrack to meet and exceed the needs of its customers. Created and supported by a team of product managers, in-house developers and testers, client services and technical support staff, DocuTrack contributes to the success of over 140 pharmacies currently using this innovative workflow solution.
Why are so many pharmacies choosing Integra for their workflow needs?
COMPLETE WORKFLOW SOLUTION:
DocuTrack is a pharmacy tailored workflow management system that streamlines and standardizes most pharmacies internal processes. It also allows centralized management and accelerated processing for many of the exceptions that a pharmacy needs to deal with; such as prior authorizations, clarifications, refill too soons, allergy alerts, etc.
“We were inundated with more than 2,000 pages a day, including orders, admission information, and census sheets. [With document management] we have easily searchable records of what’s coming in and going out. This is great for working with facilities, and it is phenomenal for audits. The great thing is that DocuTrack improves workflow in the pharmacy.” - Dov Rombro of First Choice Pharmacy
PHARMACY FOCUSED:
Unlike any other generalized document management systems, you don't have to hire a programmer or pay a third party value added reseller to customize the system to work in a pharmacy environment. Due to our focus on the pharmacy and medical industry, DocuTrack works out of the box in these environments. This results in software that has a lower total cost of ownership as you do not need to compete with other markets for critical feature additions.
We look forward to utilizing all the enhancements and new features [of DocuTrack 4.0] to their full potential to assist our pharmacy in becoming more efficient and providing great customer service.” - Evelyn Beach, Senior Care Pharmacy of Florida LLC
FIRST CLASS CLIENT SERVICES:
Account Handling - At Integra, the client comes first. We provide each account with a primary account manager to lead them through the implementation process. Your account manager ensures all training, full installation and any follow-up is seamless and expedited.
“I was very impressed with the LTC pharmacy knowledge of the Integra Group and especially the account manager.” - Darwin Pond, PayLess LTC
Technical Support – Our team of field engineers and support staff not only assists you flawlessly through the technical aspects of installation, but provides outstanding support to your pharmacy throughout your products lifetime. Our support team is on-site allowing for full communication between product and account managers, developers and support. Available daily by phone or email, we also provide after hours emergency service.
I consider your customer service response superior to any I have ever worked with in 32 years of being a pharmacist. I sent an email and in less than 5 minutes I had 2-3 replies. Thanks…other companies would be served well by taking a few lessons from Integra." - Andy Hill, R.Ph., Elder Care Pharmacy, Inc.